Refund policy
Return & Refund Policy (Exchange possible subject to availability)
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Please note that the item must be handed over to the courier within 7 days of delivery (for example, if your order is delivered on the 1st, it must be returned within 7 days from that date).
How to start a return
To start a return, please contact us at:
📧 info@shashboutique.com
📱 WhatsApp: +44 7769 015731
Once your return request is reviewed and approved, we will provide you with instructions on how and where to send your package. Please do not send any items back without prior approval, as they will not be accepted.
You can always contact us for any return questions via email or WhatsApp.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
For damaged, defective, or wrong items, we will cover the return shipping cost.
Exceptions / non-returnable items
Certain items cannot be returned, such as custom or personalised products. Please contact us if you have any questions about your specific item.
We do not accept returns on sale items or gift cards.
Exchanges
Exchange is possible subject to availability. The quickest way is to return the item you have and place a new order once the return is accepted.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or payment provider to process and reflect the refund.
If more than 15 business days have passed since your return was approved, please contact us at the email or WhatsApp above.